Welcome to the FootJoy Store FAQ page. We’ve compiled answers to the most common questions about our premium golf products, shipping policies, and customer service. Whether you’re looking for tournament-ready gear or upgrading your golf wardrobe, we’re here to help you play better golf.

About Our Products

What types of golf products do you specialize in?
We specialize in premium golf equipment and apparel including:
  • Performance golf gloves (All Weather Gloves, Golf Gloves)
  • Technical golf clothing (Base Layers, Golf Clothing, Hoodies, Gilets)
  • Footwear (Golf Shoes from FootJoy and Ecco)
  • Accessories (Belts, Headwear)
  • Junior golf equipment
Our focus is on tournament-ready gear that combines performance with style.
Which brands do you carry?
We’re proud to offer premium brands including:
  • FootJoy (our signature brand)
  • Ecco
  • Callaway
  • And other trusted performance golf brands
How do I choose the right size for golf gloves/shoes?
Our sizing follows standard golf equipment measurements. For gloves, measure around your palm (excluding thumb) and match to our size chart. For shoes, we recommend ordering your usual shoe size as golf shoes are designed for performance fit. Detailed sizing guides are available on each product page. When in doubt, our customer service team at [email protected] can provide personalized recommendations.

Ordering & Account Questions

What payment methods do you accept?
We accept all major credit cards and secure payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely to protect your information.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. Our standard shipping uses DHL or FedEx with reliable tracking, while free shipping orders use EMS. You can track your package directly through the carrier’s website using your tracking number.
Can I change or cancel my order after placing it?
We process orders quickly to get your golf gear to you promptly. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

Where do you ship to?
We ship globally to golf enthusiasts worldwide, excluding some remote areas in Asia and other locations. Our Baltimore-based operation ensures efficient delivery to most international destinations.
What are my shipping options?
We offer two shipping methods tailored for golfers:
  1. Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch – ideal for urgent golf gear needs before tournaments
  2. Free Shipping (orders over $50 via EMS): 15-25 days after dispatch – perfect for stocking up on seasonal collections
All orders require 1-2 business days for careful processing before dispatch.
How long will my order take to arrive?
Delivery times vary based on your location and shipping method:
  • Standard Shipping: 10-15 days after dispatch (plus 1-2 day processing)
  • Free Shipping: 15-25 days after dispatch (plus 1-2 day processing)
During peak seasons or unforeseen circumstances, delivery may take slightly longer. For tournament preparation, we recommend ordering well in advance.
Do you offer expedited shipping?
Currently, we offer our Standard Shipping as the fastest option. For urgent tournament needs, we recommend ordering at least 3 weeks before your event to ensure timely delivery of your performance gear.

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day return policy from the date of delivery. Items must be unused, in original condition with tags attached. Some exclusions may apply for hygiene reasons (like certain footwear).
How do I initiate a return or exchange?
Contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll provide return instructions and address any exchange requests.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for inspection and processing. Refunds will be issued to your original payment method. The timing of the refund appearing in your account depends on your financial institution.

Additional Questions

How can I contact customer service?
Our golf-loving customer service team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm EST).
Do you offer discounts for bulk orders?
For team orders or large quantity purchases, please contact us directly at [email protected] to discuss potential volume discounts on our premium golf equipment.
How should I care for my golf apparel?
To maintain the performance features of our technical golf fabrics:
  • Wash similar colors together in cold water
  • Use mild detergent and avoid fabric softeners
  • Line dry or tumble dry low
  • Store in a cool, dry place away from direct sunlight
Specific care instructions are included with each product.

Didn’t find your question answered here? Our customer service team is ready to assist you with any other inquiries about our premium golf products and services. Contact us at [email protected] and we’ll respond promptly.

Shop with confidence knowing your performance-enhancing golf gear is backed by our commitment to quality and customer satisfaction.