Shipping Policy

At FootJoy Store, we’re committed to delivering premium golf equipment and apparel with the same precision you bring to your game. Our shipping and returns policies are designed to give you confidence in every purchase, so you can focus on what matters most – your performance on the course.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

We stand behind every product we sell. If your purchase doesn’t meet your expectations, we’ll make the return process as smooth as your perfect swing.

Return Policy Overview

• Return window: 15 days from delivery date
• Condition: Items must be unworn, unwashed, and in original packaging with tags attached
• Return shipping: Customer’s responsibility (except for damaged/defective items)

Simple 4-Step Return Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, email us at [email protected] with:

• Your order number
• Item(s) you wish to return
• Reason for return
• Whether you prefer a refund or exchange

Return Request Template:

Step 2: Receive Return Instructions

Within 24-48 hours, our customer service team will email you:

• Return authorization number
• Shipping instructions
• Return address: 4048 Harron Drive, Baltimore, US 21236

Step 3: Package & Ship

Please:

• Include all original packaging and tags
• Securely package the item(s)
• Write your return authorization number on the package
• Ship using a trackable method (we recommend insured shipping)

Step 4: Refund Processing

Once we receive and inspect your return:

• Refunds: Processed within 3-5 business days to your original payment method
• Exchanges: Shipped within 2 business days after return approval

You’ll receive email confirmation when your refund is issued. Please allow additional 3-10 business days for your bank or credit card company to process the refund.

Exchange Policy

Need a different size or color? We’re happy to exchange eligible items within 15 days of delivery:

• Follow the standard return process above
• Clearly state your exchange preference in your return request
• We’ll ship your replacement once we receive the return

For faster service, you may place a new order and return the original item separately.

Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery at [email protected]
• Include photos of the damage/defect
• We’ll arrange a free return and expedited replacement

Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Need Help?

For any questions about shipping or returns, contact our customer service team at [email protected]. We’re here to help you focus on your game, not your gear.

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